Shipping policy

Shipping Policy

At VlogMate, we are committed to delivering your professional vlogging gear in the safest, fastest, and most transparent way possible. We are proud to offer Free Worldwide Shipping to our community in the United Kingdom, United States, Canada, and beyond.

1. Delivery Timeline

To help you plan your content creation, please note our delivery structure: Total Delivery Time = Processing Time + Shipping Time

  • Processing Time: 1–2 business days. (Quality check and secure packaging).

  • Shipping Time (UK, US, CA): 2–10 business days.

  • International Shipping: 7–15 business days depending on the destination.

Note: Delivery times may be slightly longer during peak holiday seasons or extreme weather conditions. We appreciate your patience.

2. Trusted Local Carriers

We partner with premier global logistics providers and local couriers to ensure your package arrives safely. Once your order reaches your country, it is typically handled by:

  • United Kingdom: Royal Mail / Hermes

  • United States: USPS / FedEx

  • Canada: Canada Post

3. Order Tracking

Transparency is key to a great experience.

  • Tracking Number: Generated automatically within 24–72 hours of shipment.

  • Track Your Order: You can monitor your package’s journey directly on our site: Track My Order

4. Shipping Address Policy

Accuracy is vital for successful delivery.

  • Modifications: If you notice an error in your address, please email support@vlogmate.us within 12 hours of placing your order. We will do our absolute best to intercept and update it before it leaves our facility.

  • Responsibility: Please ensure all details (Name, Phone, House Number, Postcode) are correct. VlogMate is not responsible for delivery failures due to incorrect or incomplete address information provided by the customer.

5. Taxes, Duties, and Fees

We strive to make international shopping as seamless as possible.

  • Sales Tax & VAT: Applicable taxes are calculated based on your local regulations and are typically included in your checkout total for a "no-surprise" experience.

  • Import Duties: For orders to the UK (under £135) and USA (under $800), additional customs duties are rarely applied. However, any local import taxes or customs fees imposed by the destination country remain the responsibility of the recipient.

6. Delivery Failures & Exceptions

While we strive for 100% successful delivery, VlogMate cannot be held liable if:

  • The recipient is not home at the time of several delivery attempts.

  • The shipping address is inaccessible (e.g., gated communities without access codes).

  • The package is refused by the recipient.

7. Need Help?

Our support team is obsessed with your satisfaction. If your tracking hasn't updated in 5 days or you have any concerns, reach out to us: 📧 Email: support@vlogmate.us

 📍 Response Time: We typically reply within 24 hours.